November 2019
How to develop your attractivity to recruit and retain the best dental assistant
Summary: Getting (and keeping) the best dental assistants isn’t just about offering traditional employee benefits anymore. It’s about embodying a new philosophy of management that gives your employees a sense of purpose at work while maintaining high-quality care for your patients. Learn what it takes to become a caring manager.
Recruitment practices are constantly evolving. Nowadays, dental assistants look beyond the usual criteria of salary,...
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Managing patient expectations: The threat perspective
Summary: A patient with unmet expectations leaves your office unsatisfied and tells everyone who’ll listen. They don’t come back, or worse, they come back time and time again in pursuit of the unattainable. And in the worst cases, they take their dissatisfaction to a higher power. When you’ve done everything you can to provide stellar service, this is a tough pill to swallow. Here, we discuss what a recent perspective in healthcare can teach us a...
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Why topical anesthetics go hand-in-hand with patient (and professional) satisfaction
Summary: Dentists know that pain is a crucial factor in the patient experience. Pain-free patients are satisfied patients and, in these challenging times, that matters more than ever. Local anesthetics and minimum-trauma needles are commonplace in dental practice, but despite their wide range of applications and excellent safety profile, topical anesthetics are not. Are dentists missing a key pain management lever? Here, we make the case for prov...
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Overcoming New Business Challenges and Optimizing Your Practice
Dentists worldwide have taken a substantial financial hit from COVID-19 closures. Rather than providing relief, the re-opening of practices is bringing a whole new set of business challenges: increased PPE costs, reduced patient volumes, and the restriction of aerosol-generating procedures, to name but a few. With the situation becoming financially untenable and the pandemic continuing with no clear end in sight, we discuss how recent research ca...
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