November 2019
Managing patient expectations: The threat perspective
Summary: A patient with unmet expectations leaves your office unsatisfied and tells everyone who’ll listen. They don’t come back, or worse, they come back time and time again in pursuit of the unattainable. And in the worst cases, they take their dissatisfaction to a higher power. When you’ve done everything you can to provide stellar service, this is a tough pill to swallow. Here, we discuss what a recent perspective in healthcare can teach us a...
Learn more
Why topical anesthetics go hand-in-hand with patient (and professional) satisfaction
Summary: Dentists know that pain is a crucial factor in the patient experience. Pain-free patients are satisfied patients and, in these challenging times, that matters more than ever. Local anesthetics and minimum-trauma needles are commonplace in dental practice, but despite their wide range of applications and excellent safety profile, topical anesthetics are not. Are dentists missing a key pain management lever? Here, we make the case for prov...
Learn more
Overcoming New Business Challenges and Optimizing Your Practice
Dentists worldwide have taken a substantial financial hit from COVID-19 closures. Rather than providing relief, the re-opening of practices is bringing a whole new set of business challenges: increased PPE costs, reduced patient volumes, and the restriction of aerosol-generating procedures, to name but a few. With the situation becoming financially untenable and the pandemic continuing with no clear end in sight, we discuss how recent research ca...
Learn more
Master the Art of Saving Teeth
Reputation is everything nowadays. Discover how you can keep a positive image by saving more teeth, optimize your chair-time thanks to a minimally-invasive procedure and improve your patients’ experience.
Needless to say, a treatment allowing more teeth to be saved is good news for everyone. Your patients, your practice and your reputation. Quick overview of the situation.
As a dentist, you know how healthy teeth can actively contribute to ...
Learn more